Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Security
All orders on FirstAlertSafety.com are processed with the latest 128-bit SSL encryption on our secure server. Upon completion of your order, our system will automatically confirm it immediately via e-mail. If you don't receive an email confirmation, your order may not have been received. Your order will than be assigned a tracking number so that you may monitor its progress through our on-line customer care center. Every item regarding your order is held in the strictest of confidence using the latest in security technology. At NO time do we ever sell or distribute our customer information. If you wish to place your order via phone, please call us Toll Free at 888.447.7336.
Orders
Orders are processed Monday through Friday 8:00am-4:00pm CST (express orders must be received by 12:00pm CST in order to be shipped same-day). Orders placed on the weekend or holidays will be processed on the following business day. Upon placement of your order, you will automatically be sent an email to confirm that your order has been received and your credit card information has been verified. We accept online and phone orders. By placing a phone order, you are providing verbal acceptance of our Terms and Conditions. Note: All of our products sold, are brand new First Alert products and custom accessories shipped in retail or bulk packaging. Orders are processed in the order that they are received, in the event that a product runs out of stock after your order has been placed, you will receive an email to notify you of the potential delay in receiving your order.
Out Of Stock / On Order Items
From time to time stock shortages will occur. Following are some unavoidable reasons:
- Demand for an item is much higher than expected and First Alert needs time to restock our supply.
- First Alert has an unforeseen backorder of an item due to a shortage of part, materials, etc.
- Delivery delays can be caused by transportation strikes, natural disasters such as floods, snow or rain storms, etc.
- The estimated in stock date of an item is subject to change at any time.
Wholesale Account
If you wish to setup a wholesale account with us, please apply online. Once your wholesale application has been approved by our reseller department, you will receive a confirmation email with your account and logon information. Bulk orders will be accepted via the on-line order system. Access will be provided upon establishment of your wholesale account.
Payment Methods
FirstAlertSafety.com accepts VISA, MasterCard, American Express and Discover. Once your order has been received and your credit card information has been verified, your payment will be processed by SafetySuperCenter, Inc. and will appear on your credit card statement as a charge from SafetySuperCenter, Inc.
Shipping
All orders placed on FirstAlertSafety.com can be quickly tracked through our on-line My Account/Order Status page. Orders are shipped weekdays (non-holidays) and our cutoff time for express service is 12:00pmCT. Delivery transit time starts once we have filled the order and our carrier has picked up the package. For your convenience, we offer UPS for all package shipments.
- We will not provide Shipping Refunds due to weather related delivery delays.
- Deliveries to remote areas inside the 48 contiguous states may increase delivery time.
For all residential deliveries:
FirstAlertSafety.com will not be held responsible for packages left outside a residents door if signature service is NOT requested or if the customer has a signature release on file with UPS. Customers may select signature required service at the time of order placement (additional fees may apply).
Refused Packages/ Undeliverable Packages
Customers will be automatically charged a full re-shipment and a service fee for:
- Any refused package.
- Undeliverable packages due to incomplete address information, no signature on file, or no recipient at the shipping location provided.
- Re-shipment of packages returned to us.
Merchandise Damaged In Transit
If your merchandise arrives damaged, please refuse the package with UPS if possible and notify us before returning it. We must be notified within one business day to insure proper handling of your claim. Remember to keep the original packaging. Do not discard the shipping box, after inspecting the damaged parcel, they will return it to us. This procedure needs to be followed in these rare occasions.
Missing Items in Shipment
If you receive a package and there is a missing item, you must notify us within 24 hours of receipt of your order to ensure proper handling of your claim. We are not responsible for missing items not reported to us after the 24 hour allotted time.
Returns/Exchanges Policy
Our goal is to provide our customers with the best products and service available. First Alert conducts extensive testing on each product to look for the best compatibility, fit, finish, ease of use and quality. In the event you are dissatisfied with a product, please contact us within 30 days of the shipment date at info@firstalertsafety.com for a RMA (Return Merchandise Authorization) number so that we can insure proper tracking of your return. You must return ship the product using either UPS or FedEx and provide us a tracking number as soon as it is available. After we receive your return, please allow 5 business days to process your transaction. Shipping charges will NOT be refunded. Please write the RMA number we provide clearly on the outside of the return shipment box. Any returns shipped to us without an authorized RMA number on the package will be refused at the time of delivery.
- Defective Items:If you receive a defective product, please contact us. The replacement or even exchange item will be sent to you and will include a UPS prepaid shipping label to return the defective item to us. There will be a charge for the replacement product but we will issue a full refund when we receive the defective item back. If for any reason, the customer does not want the replacement for the defective item, the customer assumes responsibility for the return shipping costs. If our staff tests the returned item and it has been found to not to be defective, the customer assumes responsibility for the additional shipping costs and for the original item if it is not returned within 10 business days.
- Erroneously Shipped Items:If you receive an erroneously shipped product, please contact us. The originally ordered item will be sent to you and will include a self-addressed pouch to return the erroneously shipped item to us. If the item returned was found to actually match the item originally ordered, the customer will be charged a restocking fee and any related shipping costs. The customer assumes responsibility for the additional shipping costs and for the original item if it is not returned within 10 business days.
- All Other Returns/Exchanges:For all other returns/exchanges, please contact us for the RMA number. All items must be returned in UNOPENED new condition with all original parts and packaging. Exchanges will incur an additional shipping charge at a reduced rate. A re-stocking fee will not apply to items returned within 30 days. Based on our evaluation of the item(s), condition, contents and packaging a 10%-30% re-stocking may will be charged. The return may be refused depending on the condition the products are in when inspected by our staff. Additional charges may apply for any missing or damaged parts.
- Test Kits:Test kits are not returnable due to the non-reusable nature of these products.
- Manufacturers Warranty:All OEM products are sold with the full manufacturer's warranty, please consult the information enclosed with your packaging for terms and conditions. All other warranty periods vary by manufacturer and product. For First Alert product questions, please contact: Consumer Affairs: 1-800-323-9005. To obtain warranty service, contact the Consumer Affairs Division at 1-800-323-9005, Monday through Friday, 7:30am 5:00pm, Central Standard Time.
Customer Support
We provide unmatched support and service for our customers. Support for any accessory product purchased from us is always FREE and available for the lifetime of your purchase. For support either contact us via email info@firstalertsafety.com or via phone at 888.447.7336.
ADDITIONAL TERMS AND CONDITIONS
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of First Alert Safety. The collective work includes works that are licensed to First Alert Safety. Copyright 2008, First Alert Safety ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with First Alert Safety or purchasing First Alert Safety products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with First Alert Safety or to purchase First Alert Safety products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by First Alert Safety. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, First Alert Safety disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. First Alert Safety does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. First Alert Safety does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
First Alert Safety shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if First Alert Safety has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a First Alert Safety product is mistakenly listed at an incorrect price, First Alert Safety reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. First Alert Safety reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, First Alert Safety shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by First Alert Safety without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
First Alert Safety may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to First Alert Safety.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a First Alert Safety or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
First Alert Safety does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, First Alert Safety is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, First Alert Safety reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to First Alert Safety in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless First Alert Safety, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, First Alert Safety may link to sites operated by third parties. However, even if the third party is affiliated with First Alert Safety, First Alert Safety has no control over these linked sites, all of which have separate privacy and data collection practices, independent of First Alert Safety. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, First Alert Safety seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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